We are all concerned about the impact of Coronavirus (Covid-19) on the UK population, and we are aware of a number of people who are taking steps to reduce their exposure to the condition.
PTAS Staff work from home in the majority of cases, and attend our office in Basingstoke infrequently. As a result, even in the event of your case handler being under isolation, this will not affect their ability to continue to support you in your appeal.
Tests suggest that Covid-19 can survive on paper and card for 24-36 hours. As a result, our mail service will involve a delay of 2 days following receipt before a document will be processed. You should ideally be sending documents to us as PDF by email in any case. Documents prepared for you by us, and posted out will, for the most part, have been electronically printed and sent from our mail fulfilment centre in Kent, and as such will not be touched outside the Royal Mail delivery process.
During this period, we will not be accepting any deliveries which require signatures, and any such items will not be collected and will be returned undelivered.
If you have a court hearing, we recommend that you contact the court before the hearing to confirm that the court is open and that the hearing is taking place at least 7 days before the hearing. If you show any of the symptoms, notify the court at that stage, and ask for the matter to be re-scheduled.
Our Lay Representatives will be attending court as usual until the medical advice on travel changes, but will take precautions to avoid physical contact and/.or infection, which may include face masks, failing to shake hands, using electronic copies of documents rather then printed papers, and not sitting immediately adjacent to you in the waiting room or in court. Please be assured that this is not intended to offend.
During this uncertainty, we expect that the number of Parking tickets issued by parking companies will be reduced, and as a result, we are already seeing companies rolling back to old tickets, in some cases going back a full 5-6 years; we are in a position to assist with these no matter how much the parking company or Debt Collector says is owed, and no matter how threatening their correspondence is. Just fill in our appeal form, and we will start working for your immediately.