As a result of a huge increase in demand for our services, and our recent acquisition by one of our competitors, Parking Ticket Appeals is recruiting at all levels of the business.
We are looking for Administrative staff to act as the first point of contact for our customers. You will deal with new applications, allocating work to the appropriate appeals or claims handlers, and dealing with general telephone enquiries. You may have the opportunity for “warm lead” recovery at a later date. Experience in general admin, computer literacy and document control will be of benefit, though full training can be provided. While this position is a “remote worker” role, you will need to visit Bristol at least once before starting work, and for reviews during your time with us. This role is paid on an Hourly basis which meets National Living Wage requirements before deductions, and additional performance bonuses.
Our Appeal Handlers are the heart of our business. You will normally be involved with the customer from the first contact, right through until we receive a successful result from the Parking Company or POPLA. You will have access to the corporate database of car parks, signage and documents, which will guide you as to the thousands of successful appeals we have already completed. The majority of this work can be done by email and/or online interfaces, though you may need to write to Parking Companies on occasion. Experience in general admin, computer literacy and document control will be of benefit, as well as a grounding in Parking Law. This role is paid on a “piece-work” basis, with a regular performance bonus.
Inevitably, some customers only contact us as their case reaches the County Court. Our Claim Handlers are the people who make a difference at this stage. With your calm attitude and scrupulous attention to detail, you will assist the customer in preparing a defence, and later a Witness Statement and Skeleton Argument for the court, to ensure that the customer has the best chance of winning the case, with or without representation. As well as the experience needed for our other staff, you will either hold, or be studying for a relevant qualification in Law which can also be demonstrated by prior experience as a Solicitors Agent, Accredited Union Representative or similar. This role is also paid on a Piece-Work basis, with both regular bonuses, and also the opportunity to use your advocacy skills as a Lay Representative, should you choose to take this route.
Parking Ticket Appeals is strongly of the view that a Lay Representative should not be entitled to charge fees, or rewards for attending court other than reasonable expenses, and our view is supported by the majority of District Judges. As such, we do not engage Lay Representatives, though we are always open to new Lay Rep’s joining our pool and being supported by our back-office team. Lay Representatives introduced by Parking Ticket Appeals are engaged directly by customers, and we do not seek any fee or reward for referral.
All of our roles are on a non-exclusive self-employed contract basis, and you will need reliable internet access and your own desktop/laptop computer with Remote Desktop software, such as Microsoft RDP or the Apple/Linux equivalent. You may also need a printer, and a physical (wired) network connection for a company desktop phone to be supplied if necessary. As a self-employed contractor you must be over 18, and will be responsible for your own tax and NI contributions, and we will pay you either an hourly rate or a “piece work” price, as well as expenses incurred for the business on a monthly basis in response to your submitted invoice.
As part of our commitment to our contractors, we are always willing to discuss and assist with negotiating the minefield that is the DWP – We can assist with Universal Credit issues, to ensure that you lose the minimum amount of benefit (normally 65p in the pound) for the work you do for us.
If you are interested in any of these roles, then please send a CV to firstname.lastname@example.org using the subject line “Employment Application” – followed by your name. Please include a CV in MS Word, Open Document or PDF format, and a daytime telephone number. If you are unable to use email, please send a CV and Covering Letter to our Bristol office, marked “Human Resources – Confidential”.
All applications will be considered on their merits, and we will acknowledge all applications. However, any applications without the requested information will be declined. We may seek references before calling any individual for interview.
Recruitment Agencies please note that we do not recognise speculative CVs; should you submit a speculative CV we will assume the candidate as our own.